Client work
The anatomy of a fast client approval
Fast approvals have little to do with the design. They come down to how you ask: one decision, one named approver and a date in the first line.
Maya Okafor
5 min read
The Ferrybox blog
Practical notes on running client work – approvals, pricing, handoffs and the occasional war story.
Client workScope creep starts in the feedback round
Scope creep rarely arrives as a big request. It comes in one small change at a time during review – which is also the easiest place to stop it, kindly.
Daniel Reyes
4 min read
Agency operationsPer-project, retainer or per-seat: pricing your agency's work
Three pricing models, who each one suits, and the hidden cost of "unlimited revisions" that quietly eats the margin on most agency projects.
Daniel Reyes
5 min read
Client workThe final-delivery checklist we wish we'd had
Handoff problems show up a year later, when someone on the client team needs a file. Here is a delivery checklist designed for that person.
Sofia Lindqvist
5 min read
Agency operationsOnboarding a new client in one afternoon
The first week sets the tone for the whole relationship. A kickoff portal, a map of who is who and a template make onboarding take an afternoon.
Sofia Lindqvist
5 min read
Client workAsync feedback that doesn't feel cold
Most of what makes async feedback feel cold is how it is set up. Clear requests, short videos and visibly closing the loop bring the warmth back.
Maya Okafor
5 min read- Product updates
Why we don't charge for client seats
Clients are free on every Ferrybox plan, and always will be. Here is the reasoning behind the pricing decision we get asked about most often.
Daniel Reyes
2 min read - Product updates
How we built frame-accurate video comments
Timestamps are not frames. A short look at how video comments in Ferrybox land on the exact frame, even with variable frame-rate phone footage.
Tom Whitaker
2 min read - Client work
Five review-round rules for brand projects
Brand projects attract more review rounds than any other work. Five rules from agencies that keep identity reviews to three rounds or fewer.
Maya Okafor
1 min read - Client work
The status call you can cancel
Most weekly status calls exist to answer one question: where are we? Make the answer visible to the client and the call has nothing left to do.
Sofia Lindqvist
2 min read