Client work
The anatomy of a fast client approval
Fast approvals have little to do with the design. They come down to how you ask: one decision, one named approver and a date in the first line.
Maya Okafor
5 min read
Client work
Running projects with clients: approvals, feedback and handoffs.
Client workScope creep starts in the feedback round
Scope creep rarely arrives as a big request. It comes in one small change at a time during review – which is also the easiest place to stop it, kindly.
Daniel Reyes
4 min read
Client workThe final-delivery checklist we wish we'd had
Handoff problems show up a year later, when someone on the client team needs a file. Here is a delivery checklist designed for that person.
Sofia Lindqvist
5 min read
Client workAsync feedback that doesn't feel cold
Most of what makes async feedback feel cold is how it is set up. Clear requests, short videos and visibly closing the loop bring the warmth back.
Maya Okafor
5 min read
Client workFive review-round rules for brand projects
Brand projects attract more review rounds than any other work. Five rules from agencies that keep identity reviews to three rounds or fewer.
Maya Okafor
1 min read- Client work
The status call you can cancel
Most weekly status calls exist to answer one question: where are we? Make the answer visible to the client and the call has nothing left to do.
Sofia Lindqvist
2 min read